I can’t log in to my account. What can I do?

First, check your internet connection and make sure your phone number or email is correct. If you forgot your PIN or password, tap Forgot PIN on the login screen to reset it securely

Users also asked

How do we charge for Tunza products?If Safaricom already charges us for transactions, why should we pay for Tunza too? Doesn't it just increase our expenses?Can we pay a flat fee per group instead of being charged per individual member?Does the system provide statements or transaction reports?

Verified Support

Account Management

Dedicated Client Support

Ready to onboard your organization seamlessly.

Enterprise & Community Access

Connect Directly With Us

Skip the wait times. Connect immediately with our account operations desk for priority onboarding, compliance assistance, or system integrations.

Primary Desk

+254 718 028266

Available for calls and instant WhatsApp routing.

Alternative Line

+254 738 222 777

Secondary operations line for fallback queuing.

Corporate Email

info@zangupay.com

For official partnerships and verification documentation.

Headquarters

IHIT Center, Dennis Pritt, Nairobi

Our physical ecosystem operations and demo labs.

I can’t log in to my account. What can I do? | Tunza FAQs | Tunza Chama