I made a payment but it has not reflected in my Tunza account. What should I do?

Sometimes payments take a few minutes to update. Please confirm your M-Pesa transaction code and wait up to 10 minutes. If it still hasn’t reflected, go to Always contact us Payment Issue and provide the transaction code.

Users also asked

How do we charge for Tunza products?If Safaricom already charges us for transactions, why should we pay for Tunza too? Doesn't it just increase our expenses?Can we pay a flat fee per group instead of being charged per individual member?Does the system provide statements or transaction reports?

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